Hiring a Commercial Cleaning Company: The Complete Guide
When you own a business, you have countless responsibilities and obligations. Most of the day-to-day operations can be distributed among your staff. However, it might not be appropriate (or effective) to have your employees handle the cleaning of your building.
For example, if you own an office-based business, your employees shouldn't be on their hands and knees scrubbing the bathroom down. Regardless of what type of business you own, your best bet is to hire a commercial cleaning company.
The only question is, what do you need to know to find the best company?
We're here to answer your question. Keep reading for a quick, but thorough guide on how to hire cleaners.
1. Ask Other Business Owners for Referrals
If you're in contact with other local business owners, start your search for a commercial cleaning business by asking them if they have any recommendations. Do they have a recurring cleaning service for their business space?
If they do, ask some questions about the cleaning service. Were they impressed with the company's performance? Would they recommend the cleaning services to other business owners?
2. Find Online Reviews and Testimonials
If you don't have any close, personal contacts to ask for recommendations, go online to find customer reviews. Use Google to find local commercial cleaning services in your area. Then, follow the link to each of their websites to learn more about the company.
While on their website, look for customer testimonials. You might even be able to find a photo gallery of their previous projects.
This is a great way to see what a commercial cleaning company is capable of. If you can't find reviews through their website, check their social media profiles. Alternatively, use Google to search the cleaning company name and "reviews."
3. Ask About the Company's Commercial Cleaning Experience
When hiring cleaners, you should also consider their experience and expertise. Have they worked with a company like yours before? For example, there's a big difference between cleaning an office building and cleaning a gym.
If you have a unique business or special cleaning needs, make sure the company has the experience, equipment, and materials to get the job done right. Be clear about your business space and what you want to be cleaned. It might be beneficial for the cleaning crew to come and inspect the space before you hire them.
This would also be a good time to walk them through the building and explain what you want to be cleaned.
4. Find Out What Type of Cleaning Services They Offer
To hire the right commercial cleaning company for your business, you need to find out what is included in their packages. For example, if you hire them to clean your building twice a week, what will they do?
Most cleaning packages include:
Floor cleaning (vacuuming, sweeping, mopping)
Break room cleaning
In times like these, you might want to ask if the commercial cleaners sanitize and disinfect to mitigate the spread of the Coronavirus. Just as importantly, you need to determine what actions they take to prevent spreading the virus themselves. Will they wear gloves and face masks while they're in your building?
5. Ask About Licensing and Insurance
Next, make sure the commercial cleaning company is properly licensed through the state. They should have an up-to-date business license.
The cleaners you hire should also carry general liability insurance. This coverage will protect your property and assets in the event that they are accidentally damaged.
For example, if a cleaner uses the wrong chemicals on your carpet, which results in staining, their insurance policy will cover the costs to replace the affected area. It will also cover things like damaged computers, broken windows, and more.
6. Verify the Quality of Their Employees
Most commercial cleaning companies operate after hours. The majority of business owners don't want a cleaning crew interrupting their employees, workflow, customers, and clients.
However, that means that the cleaners you hire will be in your building while no one else is there. Therefore, you must hire a commercial cleaning business that hires credible employees.
What screening process does the company use to hire cleaners? Do they conduct thorough background checks?
7. Inquire About Customer Satisfaction Guarantees
Next, find out if the commercial cleaners stand behind their services. Do they guarantee your satisfaction after each cleaning? What happens if the cleaning crew misses something or does an unsatisfactory job?
A credible commercial cleaning company knows how to make its customers happy. Furthermore, they know that people are capable of making mistakes (even their own employees). If the mistake is on their end, they will do what they can to make it right.
8. Request a Free Quote
Finally, learning how to hire cleaners means reaching out to your local options to get a free quote. They should meet with you in person, over the phone, or through a live video chat. Talk to them about what you're looking for in a cleaning company.
They should provide you with a free quote for their services based on your needs. Then, compare and contrast the estimates you receive.
However, keep in mind that the least expensive services might come with the most underwhelming results. A cheap commercial cleaning company might not have insurance, positive customer reviews, or the necessary equipment to get the job done effectively and efficiently.
Find competitively priced cleaners, but never compromise on quality to save money.
Do You Need a Commercial Cleaning Company?
If your small business is in need of a commercial cleaning company, follow the advice listed above to make the best possible choice. Remember, it's not just about saving money. You need to consider how the quality of their cleaning services will affect your employees, customers, and overall sales performance.
We will give you the best of both worlds. Next Level Building Solutions offers high-quality janitorial services at competitive pricing. Furthermore, we provide our customers with completely customized quotes, rather than giving you a generic package deal. That way, you're getting exactly what you pay for, not less.
Contact us today to get a free quote. We look forward to working with you.