• The Next Level Team

7 Questions to Ask Before Hiring Commercial Cleaning Services

There are now over 1,207,299 janitorial services businesses throughout the US. Not every team has years of hands-on experience, though. After all, the industry grew by 7.7% within just a year as new companies started offering their services.

Before choosing commercial cleaning services for your business, it helps to vet your options. Here are seven questions to ask during your search. With these tips, you can find the best cleaning services in Roanoke, VA without stress.

Learn more about your local commercial cleaning companies with these tips today.


1. How Long Have You Worked in the Industry?

Remember, many cleaning companies are new to the industry. Before choosing a commercial cleaning company, learn about their history. Otherwise, you could make the mistake of choosing a new, inexperienced company.

Determine how long each company has offered their cleaning services in Roanoke, VA. Try to find a long-established cleaning company and a team with years of experience. Consider how long each member of the team has worked in the industry as well.

An established business has likely outlasted competing cleaning companies in Roanoke, VA. These companies are more likely to have an efficient process in place, too. As a result, you likely won't have to worry about scheduling, billing, or other operational issues.

Finding a team of experienced cleaners can help you feel more confident in their ability to meet your expectations as well. An inexperienced team, on the other hand, might try to take shortcuts. They might waste your time and money as a result.

Some companies also appear overnight, take money from would-be clients, and disappear.

To learn more about each cleaning company, check their Better Business Bureau listing to determine how long they've operated. Check their website for an "About Us" page that details their work history, too.

Otherwise, look for businesses that are affiliated with professional organizations. Determine if any of the businesses have won awards or accreditations for their services.

These companies work hard to offer a higher standard of service to their clients. They'll want to maintain their reputation by maintaining that standard as well.


2. Are You Licensed and Insured?

As you start narrowing down your options, ask each company if they're licensed and insured. Make sure their paperwork is in order and up-to-date. Ask them for proof of these documents before you hire them.

If they hesitate to offer evidence that they're licensed and insured, remove them from your list.

Make sure the company has two forms of insurance: worker's compensation and

polished floors

general liability.

General liability can protect your company's best interests if someone damages your property while cleaning your commercial space. Worker's compensation insurance will protect you if a worker is injured on the job. You won't have to cover the cost of repairs or someone's medical expenses.

Otherwise, ask the company what happens if someone damages your property or steals from you. Choose a company that already has a process in place for these events.


3. Can You Provide Client Testimonials?

If you want to find the best professional cleaning company in Roanoke, VA, learn from the business owners who came before you. Ask each commercial cleaning company if they can also offer client testimonials. Reading client reviews can help you find a company with a strong reputation.

Their positive reputation can speak to their ability to meet or even exceed your expectations.

Try to speak with some of the company's longest-standing clients. Ask these clients:

  • Are you happy with the services you receive

  • Have you encountered any issues with the company

  • How were these problems resolved

  • Is the team experienced and knowledgeable

  • Do they do a thorough job

  • Would you recommend I hire someone else

Otherwise, check online for client reviews. You can check the company's BBB listing, Google Business listing, or website for testimonials. Read a handful of testimonials from each resource.

If you find a number of complaints against the cleaning company, remove them from your list.

Look for any comments about the company's professionalism, responsiveness, and timeliness.


4. What Services Do You Provide?

Before choosing a company, make sure their cleaning services align with your needs. For example, you might need a company that offers:

  • Coronavirus spraying

  • Janitorial services

  • Commercial painting

  • Pressure washing

  • Floor polishing

  • Tile and grout cleaning

  • Carpet cleaning

  • Post-construction cleaning

Maybe you want to find a company that specializes in offering cleaning services for offices, warehouses, medical facilities, or health and fitness facilities.

Outline your needs and goals before hiring a commercial cleaning company. If their services don't align with your needs, keep searching. Try to find one company that offers the multiple services you need under one roof.


5. Do You Vet Your Staff?

Before asking a cleaning company to arrive at your place of business, learn more about the staff.

First, determine if they hire contract workers or employees. Employees have likely completed vigorous training. These teams are more likely to offer thorough services that meet your expectations.

Otherwise, determine if the company completes any form of background checks before hiring employees or workers.


6. What Supplies Do You Use?

About 50 million people in the US struggle with allergies each year. Allergies are now the sixth-leading cause of chronic illness in the country, too. Your employees could experience symptoms due to dust, dander, or pests.

They might be allergic to certain cleaning products, too.

Determine what type of cleaning supplies each company uses before hiring them. Determine if they have options that are green or allergy-friendly.


7. Can You Provide an Estimate?

Before making a final choice, ask at least three different companies for an itemized list of their cleaning services. Determine what's covered with each estimate, too. Then, compare your options.

Don't choose the cheapest cleaning company you find. Instead, use an experienced team who can meet your budget and expectations.


Squeaky Clean: Find the Best Commercial Cleaning Services in Town Today

Hiring the best commercial cleaning services in Roanoke, VA doesn't have to feel stressful. Instead, use these tips to simplify your search. Asking these questions can help you find the best cleaning service options in town.

With the right company on the job, you can keep your business squeaky clean throughout the year.


Eager to get started? We can't wait to help. Contact our team today to learn more.